Privacy Policy

1. Introduction

Trophy Tech Support ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our customer portal.

Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, job title)
• Account credentials (username, password)
• Payment information (processed securely through third-party providers)
• Communications you send to us (support requests, feedback)

2.2 Automatically Collected Information

When you access our services, we may automatically collect:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed)
• Usage information (features used, actions taken within our portal)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from third-party services you connect to your account:

• N-able MSP Manager (device inventory, support tickets, service data)
• QuickBooks (invoice and payment information)
• Microsoft 365 (for integrated communications)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our IT services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With vendors who assist in providing our services (hosting, payment processing, analytics)
• Business Partners: With N-able, QuickBooks, and other integrated platforms as necessary to deliver services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and monitoring
• Access controls and employee training

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at enquiries@trophytechsupport.com.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

You can manage your cookie preferences at any time using the button below.

9. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: