End User License Agreement

1. Agreement to Terms

This End User License Agreement ("Agreement") is a legal agreement between you ("User" or "you") and Trophy Tech Support ("Company," "we," "our," or "us") for your use of our customer portal, website, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by this Agreement. If you do not agree to these terms, do not use our Services.

2. Description of Services

Trophy Tech Support provides managed IT services including:

• Customer portal access for viewing support tickets, invoices, and IT assets
• Integration with N-able MSP Manager for device management and monitoring
• Integration with QuickBooks for billing and invoice management
• Help desk and technical support services
• Network monitoring and management
• IT consulting and process improvement services

3. License Grant

Subject to the terms of this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal business purposes.

This license does not include the right to:

• Modify, copy, or create derivative works of our Services
• Reverse engineer, decompile, or disassemble our software
• Rent, lease, sell, or sublicense access to our Services
• Use our Services for any unlawful purpose
• Interfere with or disrupt the integrity or performance of our Services

4. User Accounts

4.1 Account Registration

To access certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of this Agreement or for any other reason at our sole discretion.

5. Acceptable Use Policy

You agree not to use our Services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit malware, viruses, or other malicious code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with the proper functioning of our Services
• Collect or harvest user information without consent
• Engage in any activity that could damage our reputation or Services

6. Third-Party Integrations

Our Services integrate with third-party platforms including N-able and QuickBooks. Your use of these integrations is also subject to the respective third-party terms of service and privacy policies:

• N-able: Device management and monitoring services
• QuickBooks: Financial and invoice management
• Microsoft 365: Email and collaboration services

We are not responsible for the availability, accuracy, or content of third-party services. Your use of third-party integrations is at your own risk.

7. Intellectual Property

All content, features, and functionality of our Services—including but not limited to text, graphics, logos, icons, software, and code—are owned by Trophy Tech Support or our licensors and are protected by intellectual property laws.

You retain ownership of any data you submit through our Services. By using our Services, you grant us a limited license to use, store, and process your data solely to provide our Services to you.

8. Confidentiality

We understand that you may share confidential business information through our Services. We agree to maintain the confidentiality of your information and to use it only as necessary to provide our Services, as described in our Privacy Policy.

9. Service Level and Support

We strive to maintain high availability of our Services. However, we do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

Support is available during business hours. Emergency support for critical issues is available 24/7 for customers with appropriate service agreements.

10. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that our Services will be uninterrupted, error-free, or completely secure. Your use of our Services is at your sole risk.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TROPHY TECH SUPPORT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES.

Our total liability for any claims arising under this Agreement shall not exceed the amount you paid us for the Services during the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Trophy Tech Support, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of our Services or violation of this Agreement.

13. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under this Agreement shall be resolved in the courts located in Tarrant County, Texas.

14. Changes to This Agreement

We reserve the right to modify this Agreement at any time. We will notify you of material changes by posting the updated Agreement on our website and updating the effective date. Your continued use of our Services after such changes constitutes acceptance of the modified Agreement.

15. Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

This Agreement, together with our Privacy Policy and any applicable service agreements, constitutes the entire agreement between you and Trophy Tech Support regarding your use of our Services.

17. Contact Information

For questions about this Agreement, please contact us: